A payout on c8880 is one form and one confirmation code. The parts that trip people up happen before the form: an unfinished bonus, a wallet number that has never been used on the account, or a first-time KYC check that nobody started early. Everything below is written to be followed in order, on a phone, in a few minutes.
Three checks before you tap Withdraw
Almost every held payout traces back to something small that was skipped at signup or forgotten after a bonus was claimed. Run these three checks first. Each takes under a minute, and each one saves you the wait that follows a request being sent back.
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1
Your bonus is finished
Bonus credit carries a 9× wagering requirement. The cashier will not release a payout while that target is still open, so open your wallet summary before anything else. Real cash is withdrawable at any time. Bonus credit becomes withdrawable only once the turnover is complete, and a request sent too early is simply returned to your balance.
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2
Your name reads the same everywhere
The account name, the name registered on your bKash or Nagad wallet and the name printed on your NID have to match letter for letter. A short form, a married name or a missing middle name will hold the request until the verification team reconciles it. Fix the spelling before you request, not after.
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3
The wallet you pay out to is already saved
Money leaves to a number that has been used on the account before. If you want a different wallet, make a small deposit from it first, then withdraw. Sending a payout to a number the cashier has never seen is the most common reason a request is refused at the counter.
How a payout runs, from request to the bKash SMS
The request itself is short. The clock that matters is the 11 minutes the cashier normally takes, plus the longer two-hour window that applies to your very first payout while the KYC review runs in parallel.
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1
Open the cashier and switch to Withdraw
Log in, open the cashier from the top menu and change the tab from Deposit to Withdraw. The figure shown there is your real cash balance, and that is the amount you can move today.
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2
Choose the wallet that already carries your name
bKash, Nagad, Rocket and Upay all appear as options. Pick the one you have deposited from before. The number is filled in for you, which takes typing errors out of the process completely.
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3
Enter an amount at or above ৳800
The cashier rejects anything under ৳800, and the day's total cannot pass ৳105,000. If you plan a second request later the same afternoon, leave room for it now rather than splitting a payout mid-way.
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4
Confirm with the one-time code
A code goes to your registered number. Enter it inside the window and the request leaves your balance straight away. The money is held, not gone, until the payout is paid or returned to you.
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5
Watch for the SMS and the balance change
Most payouts land in about 11 minutes. On a first withdrawal, allow up to two hours while your documents are compared against the account details. Keep the SMS until the money is visible in the wallet.
Limits, timing and what each channel pays
Keep these numbers in front of you and nothing about the request will surprise you. A deposit starts at ৳400, a withdrawal at ৳800, and the daily withdrawal ceiling on a standard account is ৳105,000. Payouts usually clear in 11 minutes; the first one can take up to two hours because verification runs alongside it.
| Minimum deposit | ৳400 |
| Minimum withdrawal | ৳800 |
| Daily withdrawal cap | ৳105,000 |
| Typical payout time | 11 minutes |
| First payout, with KYC review | up to 2 hours |
| Bonus turnover before withdrawal | 9× |
| KYC document review | 6 hours |
What each channel does on the way out
Five channels sit on both sides of the cashier. Deposits credit the moment the wallet confirms, so the incoming side feels instant everywhere. The outgoing side is where your own habits matter: a number you have used before clears without a second look.
- bKash Deposit 1 min Withdrawal 11 min Min ৳400 in · ৳800 out
- Nagad Deposit 1 min Withdrawal 11 min Min ৳400 in · ৳800 out
- Rocket Deposit 1 min Withdrawal 11 min Min ৳400 in · ৳800 out
- Upay Deposit 1 min Withdrawal 11 min Min ৳400 in · ৳800 out
- Bank Transfer Deposit 1 min Withdrawal 11 min Min ৳400 in · ৳800 out
Bank transfers settle on our side inside the same window. If your bank holds incoming credits until the next working session, the money is still yours; it simply appears on the statement later. Nothing about the request itself changes.
The daily ceiling moves with your VIP level. A standard account tops out at ৳105,000 per day, while VIP 4 raises that to ৳750,000 and adds monthly cashback between 0.5% and 1.25%. If you are close to the cap on a regular basis, the bonus and VIP page shows the turnover needed for each level.
When a request comes back held
A held request is not a lost one. Either the money is already back on your balance or it is sitting in the cashier queue waiting for one specific fix. Match your case below and act on that line only.
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A
The details do not match the document
Upload the document again with the exact spelling used on the account, or ask live chat to correct the account spelling to the one on your NID. One of the two has to change; re-sending the same photo will not move it forward.
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B
Turnover on a bonus is still open
Finish the 9× requirement, or ask support to remove the remaining bonus credit so the real cash becomes free to withdraw. Players usually do the second when a bonus is nearly cleared but the evening is short.
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C
The payout number has never been used here
Deposit ৳400 from that wallet, let it land, then request the payout to the same number. The cashier now has a record that the wallet belongs to you, and the request passes the same check that stopped it.
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D
A bet is still open
Money tied to a running cricket or football market is not available until the market settles. Wait for the result, then send the request again with the balance that has been released.
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E
More than one account on the same NID
Only one account can hold a verified NID. If a second one was opened earlier, live chat merges the balance to the account you actually use before paying out. The team answers in English around the clock.
KYC once, then it is done
One verification covers the whole account. Once your document is approved you never upload it again for later payouts, and the six-hour review only runs the first time. Because the check is required before your first withdrawal, start it while you are still playing rather than at the moment you want the money.
What the verification team asks for
One document is enough. Send the clearest of these three, not all of them.
- National ID Card (NID)
- Passport
- Driving Licence
Whichever you pick, the photo has to show the full card or page with all four corners inside the frame, the photo of you clearly visible, and the name and number readable without zooming. Send the front and the back when the card carries details on both sides.
How the upload works
- Open your account area and choose verification. The upload form only appears there, never through a link in a message.
- Select the document type you are sending, so the review team knows what to compare against.
- Take the photo with the phone held flat above the document, in daylight, with no flash and no shadow across the number.
- Look at the preview before you confirm. If the text is soft or a corner is cut off, shoot it again; a rejected photo costs you another six hours.
- Submit and leave it alone. The review finishes within 6 hours and you get a message either way, with the reason spelled out if it failed.
Photos that clear review on the first upload
Rejections are almost never about the document itself. They are about glare, cropping and screenshots. Follow these habits and the first attempt is usually the last.
- Use daylight near a window instead of a lamp or the phone flash; reflections are what hide the ID number.
- Put the document on a dark, plain table so the edges of the card stand out and the crop is obvious.
- Fill the frame with the document but keep a small margin around all four sides.
- Shoot the original. A photo of a photocopy, or a screenshot of a photo, reads as altered and is sent back.
- Do not edit, filter, straighten or add a watermark; the review team compares the file to the account details as it is.
- If the ID is laminated and shiny, tilt the phone slightly instead of adding light, and take two shots to choose from.
Who sees your NID
The document goes to the verification team and stops there. It is matched against the name, date of birth and photo on your account, then attached to your account record. It is not shown on your profile, not visible to other players, and not used for marketing of any kind.
Uploads are encrypted in transit and stored against your account rather than in an open folder, and the file is only pulled up again when a withdrawal needs a second look or when you ask support to change a detail. If you want your document removed, live chat or the help centre can tell you what is possible while the account stays open. The privacy policy sets out the full picture.
Questions players ask before a first cash out
01Can I withdraw before finishing KYC?
No. Verification is checked before your first withdrawal, which is why the cashier holds that first request instead of paying it straight away. Send the document early and the check runs while you keep playing; approval takes up to 6 hours.
02Why was my first payout slower than 11 minutes?
Standard payouts clear in about 11 minutes. The first one can take up to two hours because your documents are being compared to your account details at the same time. Later withdrawals go back to the usual window.
03Which wallet should I use for a payout?
Use the bKash, Nagad, Rocket or Upay number you have already deposited from. It is registered in your own name, so the cashier has a record of it, and the request needs no extra check. Bank transfer works the same way.
04Where does the money go when a request is held?
It goes back to your cash balance or stays in the cashier queue, depending on how far the request got. Either way it is still yours and visible in your wallet summary. Clear the reason shown, then send the request again.
05Can I split a large amount over several days?
Yes. The daily withdrawal cap is ৳105,000 on a standard account, so a larger balance comes out across more than one day. Higher VIP levels raise that ceiling, up to ৳750,000 for VIP 4.
06Does the app pay out differently from the browser?
No. The app opens the same cashier with the same limits and the same review team. Android users can install version 3.0.7 (52 MB, Android 7.0 and newer) from the app download page and skip the browser entirely on match nights.
07What if my second upload is rejected too?
Read the reason in the message first, since it names the exact problem: blur, a missing corner or a name mismatch. If it is still unclear, live chat can look at the file with you and tell you what to reshoot. Nothing is closed off after two attempts.